THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Sofa is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product. Heartiest congratulation to you! If you think to buy Zipcode Design Janna 73" Reversible Sofa & Chaise with Ottoman as gift to someone. I wish you have a nice experience shopping and get fast shipping.
I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Sofa, one I had priced locally and found on Wayfair for less than half the retail cost. When the Sofa arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Sofa the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Sofa. A new take on the classic English rolled arm sofa, this traditional design takes inspiration from British country estates at the turn of the century. Supported by a solid, kiln-dried wood frame, this stylish three-person seat is topped with foam and down cushioning for comfort that's snugly wrapped in tailored upholstery for a classic look complemented by its Charles of London-style arms. Overall: 37'' H x 94'' W x 44'' D Product Care: Vacuum and brush lightly to remove dust; spot clean using a water-based upholstery cleaner; professional cleaning is recommended Design: Standard Overall Product Weight: 159lb. Adult Assembly Required: No
I ordered a Sofa and after I realized it was going to arrive later than expected I tried to cancel online with no luck as the system told me it was already loaded for shipment. The customer service rep was outstanding and got everything taken care of for me in a matter of minutes. Very impressed and will continue buying from Wayfair as a result! I have purchased many items from Wayfair.The merchandise is high quality and if you do have any problems with an order they always make it right. I received an item damaged. I called, they replaced it for free and got it on my front step within a couple of days! Very happy!
I was quite surprised with the low ratings. However, this was my first purchase buying Sofa. The site was easy to search for what I needed and provided much information on the Sofa. I loved how I was able to order Sofa before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards. Good luck!! Congratulations on your searching. I'm so glad. I like to help you to find this item. Please enjoy with your online shopping!
Huge selection & good prices. I bought many things through this site, always found the items I liked in a very good prices and they have a good quality. They have a great selection, good prices and from our experience, know how to take care of their customers. Bring the best of both new and traditional worlds together to create a sofa that will have your guests in awe. Our Chesterfield-style sofa is the ideal addition to any living room with its classic design and traditional elements such as deep button tufting and gold-tipped legs. Featuring high armrests, this sofa stands as a streamlined contemporary statement piece that can change the whole flow of your living room, creating an open, clean space. Finished with luxuriously soft upholstery, our... Overall: 31.25'' H x 86.25'' W x 33.75'' D Leg Material: Solid Wood Product Care: Wipe with a clean cloth and mild soap, when needed Design: Standard Overall Product Weight: 113.64lb.
I ordered Sofa. Easy to assemble and took only a few minutes. I am not good at this so I was pleased. Love the white. It does not look cheap. Have had compliments on how attractive Sofa. It took about a week to deliver. The Sofa came. I was worried but I will order again from them. Nice not to have to pay duty as I am Canadian. Not sure of the low score on this company my 1st interaction with them was superb from the website where I shopped to the pricing and the delivery was so fast I couldn't believe it packaged securely and exactly what I expect from the website pictures I'll reccomend them with no problem plan to shop with them as needed things do occur an I had no issues with my 1st purchase if it changes down the way I'll update the rating
I just would like everyone to know that Wayfair is awesome. Their customer service was great! She handled my request so quick & easy! I shop a lot online since I am in a wheelchair & this was such a great experience, I had to write about it Congratulations on your searching Sofa. Be careful, These product may out of stock soon!! Best wishes on your shopping for Zipcode Design Janna 73" Reversible Sofa & Chaise with Ottoman.
I initially ordered two barstools but for some reason there was miscommunication between csr/dispatching department and the warehouse (I assume). Long story short, they end up shipping the other one and gifting me a free one for my inconvenience! Like basically a $150 gift! My bad day turned into a blessing! Thanks Wayfair This Mid-Century Modern sofa is the perfect way to add both style and comfort to your home, Smooth lines at the base of the Seat complemented by hand-carved pine wooden legs add to this chairs elegance. this loveseat is as stylish as it is comfortable, perfect to share with your favorite someone. Overall: 34.25'' H x 85.43'' W x 30.71'' D Product Care: Simply by spot cleaning with a mild detergent and damp cloth Design: Standard Overall Product Weight: 110lb. Adult Assembly Required: No
This may have changed over the years but as of present, wayfair customer service has been absolutely phenomenal to work with. They've issued me credits even when I did not ask for one. They're available to chat most of the time as well. I have been impressed with every purchase I've made on wayfair. I don't look for furniture anywhere else now. You just can't beat the quality and prices. This store is a great place if you want quality. Their items are as described. I will buy from them again and again. No problems whatsoever.
After reading all the negative reviews I was leery about placing an order but since Wayfair had the cheapest price on the patio deck box I wanted I decided to take a chance. I'm glad I did. My deck box arrived within five days with no issues whatsoever. I won't hesitate to order again in the future.
I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house! This mid-century modern sofa is the perfect way to add both style and comfort to your home, smooth lines at the base of the seat complemented by hand-carved pine wooden legs add to this chairs elegance. This loveseat is as stylish as it is comfortable, perfect to share with your favorite someone. Overall: 34.25'' H x 85.43'' W x 30.71'' D Leg Material: Solid Wood Product Care: Wipe clean Design: Standard Overall Product Weight: 110lb.
The Quality of Sofa I have purchased from wayfair has always been great but I was worried making a large purchase without being able to touch it first... but we worried for nothing. Very happy. Shipping takes a while on this one so plan accordingly. Recently purchased some Sofa. The Sofa shipped extremely quickly and were at my door in 10 days. The Sofa quality was generally good with some screw holes slightly off, but was still able to use the original hardware and everything went together and is very solid. I'm an engineer by trade and a hobby carpenter, but I decided to go store bought for this need and don't regret it. Have received a lot of compliments.
I've finally ordered a Sofa on Wayfair a while ago and it is better than my old Sofa I threw out! My kids love it and some nights I love it! I've shopped there for years! It's my go to online shopping for anything they have! Great sales too! These Sofa is simply the most perfect gift you can get for one and only in your life. Perfect gift for any lady. My husband bought this for me as a New Year present. I love color and quality. It is well and receives many compliments.
Ordered new Sofa. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Sofa originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there. Overall: 37'' H x 88'' W x 36'' D Design: Standard Overall Product Weight: 162lb. Adult Assembly Required: Yes Seat: 20'' H x 68'' W x 22'' D
They work hard to make things right, I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time. I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time.
I spoke to a very understanding and sweet customer services who both helped resolve my returns during the pandemic. They were both helpful and resolved my issues. The wait to speak to them was very long but since everyone is working remotely it was understandable. Worth the wait. Ordered from Wayfair and will continue to do so. Recommend them to anyone. Many thanks. Heartiest congratulation to you. If you would like to know, How much is it for this Sofa? Zipcode Design Janna 73" Reversible Sofa & Chaise with Ottoman may be the hot selleing product.
I order a Sofa on Black Friday from Wayfair. I just got a call from the delivery service located in my city with not only an update it had arrived but could deliver it the next day. Total of two weeks with proper communication from the company and the delivery service. I couldn't ask for a better experience. Overall: 36'' H x 82'' W x 38'' D Product Care: No Design: Standard Overall Product Weight: 140lb. Adult Assembly Required: Yes
Every single time I've dealt with Wayfair, I've had an outstanding experience. And, they are dealing with a Karen. Seriously, they are nice, accommodating and do everything in their power to make sure you are happy. They have earned a lifelong customer because of their outstanding customer service each and every time. Thank you Wayfair for being a step above the rest! Wayfair is always my first shopping site for furniture and home decor. The search filters are more detailed than other sites so I can zoom in on what I'm looking for. They also are quick to answer questions regarding specifics of their merchandise. Their shipping is quick and their customer service is responsive when things arrive damaged. I have used them multiple times and have never been disappointed.